Telesales Manager
Akulaku Indonesia
Lokasi
Jakarta
Tipe kerja
On-site
Gaji
Negotiable
Deskripsi pekerjaan
Job Descriptions:
- Lead the outbound telesales team and be accountable for sales results.Break sales targets down for the team, track progress and review team productivity on a regular basis. KPIs include connect rate,conversion rate and related metrics.
- Build and continuously improve the telesales operating framework, including performance scheme, telemarketing strategies, call scripts, training programs, QA criteria, and day-to-day management rules. Partner with telemarketing team leaders to implement and refine these standards.
- Use CRM, telemarketing system and data analytics tools to identify opportunities and bottlenecks in the whole telemarketing process to boost team performance.
- Plan headcount, recruit, and develop the team for stable, sustained performance.
Tanggung jawab
Job Descriptions:
- Lead the outbound telesales team and be accountable for sales results.Break sales targets down for the team, track progress and review team productivity on a regular basis. KPIs include connect rate,conversion rate and related metrics.
- Build and continuously improve the telesales operating framework, including performance scheme, telemarketing strategies, call scripts, training programs, QA criteria, and day-to-day management rules. Partner with telemarketing team leaders to implement and refine these standards.
- Use CRM, telemarketing system and data analytics tools to identify opportunities and bottlenecks in the whole telemarketing process to boost team performance.
- Plan headcount, recruit, and develop the team for stable, sustained performance.
Kualifikasi
Requirements:
- Diploma or above; Finance, Marketing, Business Administration preferred
- 2–4 years in consumer finance, telesales, micro-lending, or BPKB-related roles
- At least 1 year of team-lead experience; BPKB / car-loan telesales TL background preferred
- English as working language: able to independently join meetings, write reports, and present in English
- Native or near-native Bahasa Indonesia; able to effectively manage local team
- Data-driven; able to read funnel/dashboard data and quickly identify weak stages
- Former frontline telesales agent is a strong plus
Benefit & Fasilitas
competitiveSalarybonusSystempaidSickDaysprofessionalDevelopment
Keahlian
Data DrivenEnglish (Professional Working Proficiency)