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Telemarketing Supervisor

EF EFEKTA English for Adults

EF EFEKTA English for Adults

Lokasi

Central Jakarta, DKI Jakarta

Tipe kerja

On-site

Gaji

Negotiable

Deskripsi pekerjaan

Key Responsibilities:

  • Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
  • Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
  • Provide training, coaching, and guidance to develop the skills and capabilities of team members.
  • Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc)
  • Address team issues and provide support.
  • Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
  • Ensure the accuracy and quality day-to day and results of TMK member
  • Develop and implement effective performance objectives; time, tools, skills, and flow
  • Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
  • Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
  • Stay updated on market trends, competitor activities, and new lead generation / process technologies to drive innovation.
  • Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified lead , appointment, and shows.
  • Build and maintain long-term customer relationships.
  • Address customer inquiries and complaints.
  • Ensure customer satisfaction.

Kualifikasi

Minimum Qualifications:

  • Bachelor’s degree in marketing, Business Management, or a related field 
  • At least 3+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager , or a similar role in the Tele/Sales department 
  • Familiarity with the latest industry trends and developments 
  • 5 days a week job, Willing to work on shift with Saturday/ Sunday working day.
  • Excellent verbal and written communication & presentation skills.
  • Strong leadership, motivation, and coaching abilities.
  • Understanding of sales processes and techniques.
  • Ability to analyze data and identify trends.
  • Ability to address challenges and find solutions.
  • Ability to manage time and prioritize tasks effectively.
  • Ability to handle customer inquiries and complaints professionally.
  • Familiarity with Microsoft Office tools, CRM, and other Telemarketing support tools
  • Understanding of the industry and target market.

Persyaratan

Pendidikan: 550
Pengalaman: 300

Keahlian

EF EFEKTA English for Adults

Tentang EF EFEKTA English for Adults

Education Management

EF EFEKTA English for Adults EF - EXCELLENCE IN ENGLISH TRAINING EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang). EF & INDONESIA With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day. EF & OLYMPICS EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads. EF & INTERNATIONAL COMPANIES EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees. EF Foreign Tutor. EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

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