Telemarketing Manager
EF EFEKTA English for Adults
Lokasi
Central Jakarta, DKI Jakarta
Tipe kerja
On-site
Gaji
Up to Rp 15,000,000
Deskripsi pekerjaan
We’re looking for an adaptive and goal-driven Telemarketing Manager to join our team.
You’ll be responsible for recruiting, training, and leading a team of Telemarketing Representatives to meet sales targets while optimizing funnel strategies and ensuring customer satisfaction.
If you thrive in a fast-paced environment, enjoy leading teams, and are passionate about driving results—let’s connect and explore how you can be part of our mission to open the world through education.
Key Responsibilities
1. Team Leadership & Performance Management
- Recruit, coach, and lead the Telemarketing (TMK) team to meet weekly and monthly KPIs.
- Conduct regular check-ins, 1:1s, and performance reviews.
- Monitor team performance, address issues, and implement performance improvement plans when needed.
- Ensure accurate reporting and high-quality results from the team.
2. Strategy & Funnel Optimization
- Design and implement effective lead generation processes.
- Work with Marketing and Sales to align strategies and ensure a healthy cost of acquisition (COA).
- Analyze funnel metrics and generate actionable insights for leadership.
3. Collaboration
- Coordinate with Marketing and Sales for smooth lead handovers and follow-up.
- Support campaign initiatives that drive lead quality and conversions.
4. Customer Relationship Management
- Address customer inquiries and complaints.
- Ensure excellent customer experience and long-term relationship building.
Kualifikasi
- Bachelor’s degree in marketing, Business Management, or a related field
- 4+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager , or a similar role in the Tele/Sales department
- Familiarity with the latest industry trends and developments
- Working Day: Tuesday – Saturday