Technical Support L3 Shifting By Project
PT Peruri Digital Security (PDS)
Lokasi
South Jakarta, DKI Jakarta
Tipe kerja
On-site
Gaji
Up to Rp 8,000,000
Deskripsi pekerjaan
Skills
- Windows and Linux operating systems
- Network troubleshooting
- Database management
- Virtualization technologies (e.g., VMware, Hyper-V)
- Scripting languages (e.g., Python, Bash)
- Remote desktop software
- Ticketing systems
- JOIN ASAP
Job Description
- Provide advanced technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical issues escalated from L2 support.
- Collaborate with engineering teams to address software bugs and user interface issues.
- Assist in the deployment and configuration of IT systems and applications.
- Document all technical solutions and maintain accurate records for future reference.
- Ensure compliance with company policies and industry standards
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support or a related IT role.
- Extensive knowledge of IT systems, software, and hardware.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, ITIL, or equivalent are preferred.
Persyaratan
Pendidikan: 550
Pengalaman: 300