Store Department Manager

Deskripsi pekerjaan

Develop, enrich, and take care of human capital

• Recruit, onboard, and develop a strong and engaged team
• Create a safe, healthy, and inclusive work environment
• Lead with Decathlon values and foster responsibility and autonomy

Build and manage my commercial policy on priority sports

• Leverage customer data to set clear ambitions and the right omnichannel offer.
• Create strong digital customer experiences and activate sports communities.
• Build seasonal plans and high-performing teams with the right people in place.

Manage the “best in class” omnichannel customer experience

• Deliver a best-in-class customer experience on the shop floor
• Apply selling fundamentals, layout standards, and truck-to-shelf execution
• Manage and animate customer loyalty initiatives
• Use customer feedback to drive continuous improvement
• Ensure customers can find and choose products easily and independently
• Drive commercial dynamism within the department

Performance & Business Management

• Build and manage an annual business and team plan
• Monitor performance and ensure forecast reliability
• Analyze gaps between targets and results, and act accordingly
• Optimize workforce scheduling and productivity
• Manage action plans across People, Planet, and Business levers
• Ensure stock availability, accuracy, and optimized stock lifetime

Guarantee daily safety and organization of the store (Duty management)

• Ensure daily safety of people and security of goods
• Be knowledgeable about store systems and equipment
• Take responsibility for daily store operations during duty shifts

Tanggung jawab

Develop, enrich, and take care of human capital

• Recruit, onboard, and develop a strong and engaged team
• Create a safe, healthy, and inclusive work environment
• Lead with Decathlon values and foster responsibility and autonomy

Build and manage my commercial policy on priority sports

• Leverage customer data to set clear ambitions and the right omnichannel offer.
• Create strong digital customer experiences and activate sports communities.
• Build seasonal plans and high-performing teams with the right people in place.

Manage the “best in class” omnichannel customer experience

• Deliver a best-in-class customer experience on the shop floor
• Apply selling fundamentals, layout standards, and truck-to-shelf execution
• Manage and animate customer loyalty initiatives
• Use customer feedback to drive continuous improvement
• Ensure customers can find and choose products easily and independently
• Drive commercial dynamism within the department

Performance & Business Management

• Build and manage an annual business and team plan
• Monitor performance and ensure forecast reliability
• Analyze gaps between targets and results, and act accordingly
• Optimize workforce scheduling and productivity
• Manage action plans across People, Planet, and Business levers
• Ensure stock availability, accuracy, and optimized stock lifetime

Guarantee daily safety and organization of the store (Duty management)

• Ensure daily safety of people and security of goods
• Be knowledgeable about store systems and equipment
• Take responsibility for daily store operations during duty shifts

Kualifikasi

• Fluent in English and Bahasa Indonesia (verbal and written);
• Minimum 1 year of experience in a retail store leadership role;
• Experience in retail, store operations, or team leadership;
• Strong commercial and analytical mindset;
• Ability to manage performance, priorities, and action plans;
• Job location is in Jakarta