Service Desk & Support Engineer [Application Support]

Deskripsi pekerjaan

Provide technical support for internal applications to ensure smooth daily operations

Monitor application performance and availability and respond to incidents or service disruptions

Troubleshoot and resolve applications, database, or system-related issues

Work closely with development teams, infrastructure teams, and users to resolve issues and improve system performance

Manage and track issues using the ticketing system, ensuring timely resolution according to SLA

Assist in database queries, data validation, and troubleshooting using SQL tools

Maintain system documentation, operational procedures, and troubleshooting guides

Participate in incident analysis and preventive improvements to reduce recurring issues

Kualifikasi

Bachelor's degree in Informatics Engineering, Computer Science, or a related field

Minimum 2 years of experience in Application Support or IT Operations roles

Basic skills in desktop application operations

Basic skills in web application operations

Basic knowledge of web server engines (e.g., IIS, Nginx)

Basic knowledge of programming languages (e.g., Python, JavaScript, Visual Basic (VB))

Basic knowledge of databases (RDBMS), SQL commands, and database GUI tools (e.g., DBeaver, pgAdmin)

Familiar with ticketing systems for issue and problem management

Familiar with Microsoft Office / Microsoft 365 and related applications

Experience with the Odoo platform is preferred