Service Desk & Support Engineer [Application Support]
Kompas Gramedia
Lokasi
West Jakarta, DKI Jakarta
Tipe kerja
On-site
Gaji
-
Deskripsi pekerjaan
Provide technical support for internal applications to ensure smooth daily operations
Monitor application performance and availability and respond to incidents or service disruptions
Troubleshoot and resolve applications, database, or system-related issues
Work closely with development teams, infrastructure teams, and users to resolve issues and improve system performance
Manage and track issues using the ticketing system, ensuring timely resolution according to SLA
Assist in database queries, data validation, and troubleshooting using SQL tools
Maintain system documentation, operational procedures, and troubleshooting guides
Participate in incident analysis and preventive improvements to reduce recurring issues
Kualifikasi
Bachelor's degree in Informatics Engineering, Computer Science, or a related field
Minimum 2 years of experience in Application Support or IT Operations roles
Basic skills in desktop application operations
Basic skills in web application operations
Basic knowledge of web server engines (e.g., IIS, Nginx)
Basic knowledge of programming languages (e.g., Python, JavaScript, Visual Basic (VB))
Basic knowledge of databases (RDBMS), SQL commands, and database GUI tools (e.g., DBeaver, pgAdmin)
Familiar with ticketing systems for issue and problem management
Familiar with Microsoft Office / Microsoft 365 and related applications
Experience with the Odoo platform is preferred
