IT Application Support

PT Tiga Daya Digital Indonesia (Eksad Technology)

Lokasi

Jakarta Selatan, DKI Jakarta

Tipe kerja

On-site

Gaji

Negotiable

Deskripsi pekerjaan

Monitor production systems including applications, services, interfaces, APIs, and batch jobs to ensure system availability and optimal performance.
Handle incident management activities including issue identification, troubleshooting, escalation, and resolution.
Perform problem management processes including root cause analysis (RCA) and preventive action implementation.
Support user issues and service requests in accordance with defined SLA/OLA targets.
Collaborate with Development, Infrastructure, and external vendors/partners to resolve production issues.
Monitor system health using monitoring tools such as Grafana and other monitoring platforms.
Create and maintain incident documentation, troubleshooting guides, and knowledge base articles.
Prepare incident reports, system availability reports, SLA compliance reports, and RCA documentation.
Support continuous improvement initiatives to enhance system stability and operational efficiency.

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field.
Minimum 1–3 years of experience in IT Production Support, Application Support, IT Operations, or similar roles.
Strong understanding of incident management and problem management processes.
Hands-on experience in application and system troubleshooting.
Basic knowledge of SQL/query for troubleshooting and data analysis purposes.
Understanding of API and system integration concepts.
Experience with monitoring tools such as Grafana, Kibana, Splunk, Dynatrace, or similar tools is a plus.
Familiar with Linux/Unix environment and basic command line operations is an advantage.
Strong analytical thinking, communication, and coordination skills.
Able to work independently and collaboratively in a team environment.
Willing to work in shifts or provide on-call support when required.