Front Office

Deskripsi pekerjaan

Job Description:

• Giving best solution for any operations issue raised.

• Coordinate and collaborate with other departments related to ensure the smooth operations.

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.

• Monitor lobby traffic and assign team members as required.

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts.

• Create a warm and welcoming arrival for customer, ensuring that they feel expected and beyond.

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Customer.

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.

• Ensure communication, coordination and cooperation between the Front Office and all team.

• Ensure that the day-to-day functions of the front office, office boy and office girl are completed