Freelance IT Support

Astro Technologies Indonesia

Lokasi

West Jakarta, DKI Jakarta

Tipe kerja

On-site

Gaji

Negotiable

Deskripsi pekerjaan

1. Handle IT support & troubleshooting untuk user.

2. Support laptop, PC, printer, meeting room & peripheral.

3. Troubleshooting basic network & internet.

4. Support user account (WMS) & application (software)

5. Manage IT ticket (Jira) dan memastikan resolution sesuai SLA.

6. Koordinasi dengan vendor/ISP jika diperlukan.

7. Preventive maintenance dan IT readiness.

8. Membuat dokumentasi/reporting terkait IT Support

Kualifikasi

1. Min. D3/S1 IT, Sistem Informasi, Teknik Komputer atau related.

2. Pengalaman min. 1–2 tahun sebagai IT Support/Helpdesk/Desktop Support.

3. Menguasai troubleshooting hardware & software (laptop, PC, printer, projector, dll).

4. Memahami basic networking: LAN, Wi-Fi, TCP/IP, DHCP, DNS.

5. Familiar dengan IT ticketing/helpdesk system.

6. Good communication & service-oriented.

7. Problem solving dan mampu bekerja dengan SLA/prioritas.

8. Mempunyai Sertifikasi IT menjadi nilai tambah.

Persyaratan

Pendidikan: 550

Pengalaman: 200

Keahlian

Tentang Astro Technologies Indonesia

E-Commerce

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money. Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!