Customer Success

Deskripsi pekerjaan

As a Customer Success team member, you will support daily operations and ensure smooth coordination between drivers, warehouse, and internal teams. Your responsibilities include:

• Support and streamline daily operations and commercial data.
• Coordinate with cross-functional teams to support service quality and operational KPIs.
• Manage and maintain internal unit and driver data.
• Recap daily, weekly, and monthly driver attendance.
• Assist drivers with warehouse registration.
• Monitor daily shipment processes.
• Document loading and unloading activities.
• Handle document filing and administration.
• Raise operational issues to the Operations and Demand teams when needed.
• Coordinate with Finance regarding monthly driver attendance data.
• Ensure shipment quality and driver attendance accuracy.

Tanggung jawab

As a Customer Success team member, you will support daily operations and ensure smooth coordination between drivers, warehouse, and internal teams. Your responsibilities include:

• Support and streamline daily operations and commercial data.
• Coordinate with cross-functional teams to support service quality and operational KPIs.
• Manage and maintain internal unit and driver data.
• Recap daily, weekly, and monthly driver attendance.
• Assist drivers with warehouse registration.
• Monitor daily shipment processes.
• Document loading and unloading activities.
• Handle document filing and administration.
• Raise operational issues to the Operations and Demand teams when needed.
• Coordinate with Finance regarding monthly driver attendance data.
• Ensure shipment quality and driver attendance accuracy.

Kualifikasi

• Minimum 3 months of experience in Customer Service, Operations, or Control Tower.
• Familiar with daily operational and administrative tasks.
• Detail-oriented and well-organized.
• Good communication and coordination skills.
• Able to work with multiple stakeholders.
• Comfortable working with data and documentation.