Customer Service Trainer & Product Support (Mandarin Speaker)
Akulaku Indonesia
Lokasi
Jakarta
Tipe kerja
On-site
Gaji
Negotiable
Deskripsi pekerjaan
- Analyze user behavior and product performance to identify training needs and provide effective product support solution.
- Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.
- Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements.
- Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.
- Continuously improve training programs, knowledge management systems, and customer service processes.
Tanggung jawab
- Analyze user behavior and product performance to identify training needs and provide effective product support solution.
- Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.
- Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements.
- Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.
- Continuously improve training programs, knowledge management systems, and customer service processes.
Kualifikasi
- Bachelor's degree in Chinese Language, Chinese Literature, Mandarin Education, Translation, Linguistics, Communications, Business, or any related field.
- Fresh graduates are welcome to apply (Experience in Training, Customer Service, or Product Support within Financial Services and E-commerce industry is a plus).
- Fluent in Mandarin and English, both spoken and written (HSK 5 or above is preferred).
- Strong communication, presentation, analytical and problem solving skills with the ability to work in a fast-paced environment.
- Passionate about Financial Services and E-commerce industries, with experience studying or working in China considered a plus.
Benefit & Fasilitas
competitiveSalarybonusSystempaidSickDaysprofessionalDevelopment
Keahlian
MandarinTrainerCustomer ServiceProduct Knowledge