Customer Service Specialist
Simbadda Group
Lokasi
North Jakarta, DKI Jakarta
Tipe kerja
On-site
Gaji
-
Deskripsi pekerjaan
1. Customer Inquiry Handling
- Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels
- Provide accurate product information, pricing, stock availability, and order status
- Assist customers with purchasing decisions and after-sales support
2. Complaint Resolution
- Handle customer complaints, returns, exchanges, and warranty claims professionally
- Coordinate with related departments to ensure fast problem resolution
- Follow up customer issues until completion and satisfaction
3. Order & Service Support
- Support order processing, payment confirmation, and delivery coordination
- Monitor customer transactions and ensure smooth service experience
- Assist service center operations and product servicing coordination
4. CRM & Customer Database Management
- Maintain customer records and interaction history in CRM system
- Update customer profiles, purchase history, and service records
- Support loyalty programs and customer retention activities
5. Customer Experience Improvement
- Monitor customer satisfaction and collect feedback for service improvement
- Identify recurring issues and propose service enhancement solutions
- Ensure high service standards and positive customer experience
6. Cross-Department Coordination
- Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams
- Coordinate issue resolution for orders, payments, and product support
- Ensure smooth communication between customers and internal teams
Kualifikasi
- Bachelor’s degree in any field (preferably Business, Communication, or related)
- Minimum 1–2 years experience in Customer Service, Call Center, or Retail Service (fresh graduates with strong communication skills are welcome)
- Strong communication skills (verbal & written) in Bahasa Indonesia; basic English is a plus
- Customer-oriented mindset with good problem-solving and handling complaints
- Familiar with CRM systems, marketplace platforms, or POS systems is an advantage
- Able to handle high volume inquiries and work under pressure
- Good interpersonal skills and ability to work in a team
- Detail-oriented, responsive, and well-organized
- Willing to work in shifts, weekends, or public holidays if required
- Basic computer skills (Microsoft Office, chat tools, and digital platforms)
