Community Manager

Deskripsi pekerjaan

Manage and oversee Cetta Virtual Society operations, events, partnerships, and internal/external relationships.

Build and maintain strategic partnerships with communities, private organizations, and government entities.

Connect and map talent/resources for Cetta Online Class and vice versa.

Collaborate with marketing team to design and execute community campaigns and UGC strategies.

Work with operations team to develop community engagement activities that increase brand loyalty and CLTV.

Maintain and promote positive company image within communities and general public.

Manage Cetta Virtual Society social media channels.

Coordinate with volunteers and community members to organize exclusive member activities (weekly/monthly events).

Develop community growth roadmap (member targets, engagement rates, UGC contributions) aligned with company KPIs and OKRs.

Analyze community data with marketing and data teams to support Cetta Online Class business growth.

Kualifikasi

Bachelor’s degree in Communications, Marketing, Education, or a related field.

Minimum 2–3 years of experience in community management, online engagement, or social media marketing.

Proven track record in organizing and managing at least 15 community events (online/offline), from planning to execution.

Demonstrated experience in leading and coordinating a team (minimum 5-10 members), with strong leadership and people management skills.

Strong understanding of language learning trends, digital community dynamics, and engagement strategies.

Passion for languages and a genuine interest in fostering a supportive learning environment.

Excellent communication, interpersonal, and conflict-resolution skills.

Strong organizational and time management abilities; able to work independently and manage multiple projects simultaneously.

Proficient in social media management tools, community platforms, and online collaboration tools (e.g., Discord, Trello, Notion, etc.).

Data-driven mindset with the ability to analyze community metrics and translate insights into action plans.

Proven record of establishing partnerships with external communities, influencers, or organizations to grow engagement.

Creative, proactive, and adaptable to a fast-paced startup environment.

Based in Jabodetabek area