Client Management Retail F&B
OttoDigital Group
Lokasi
Jakarta Selatan, DKI Jakarta
Tipe kerja
On-site
Gaji
Negotiable
Deskripsi pekerjaan
- Serving as the primary point of contact for an assigned portfolio of clients.
- Building and sustaining trusting relationships with key decision-makers and stakeholders within the client organization.
- Conducting regular meetings (both virtual and in-person) to review performance, address concerns, and plan future initiatives.
- Acting as the client's advocate internally, effectively communicating their needs, goals, and feedback to internal teams such as Product, Sales, Operations, and Technical Support.
- Ensuring timely and accurate communication regarding project status, service delivery, or changes in product offerings.
- Developing a deep understanding of the client's business, industry, and core challenges.
- Identifying strategic opportunities for new services, products, or solutions that align with the client's evolving needs through upselling and cross-selling.
- Creating and presenting structured account plans and strategies to both management and the client.
- Reviewing regularly the successful delivery of services or products to ensure quality and compliance.
- Managing client renewals and executing smooth contract negotiations.
- Taking full ownership of client escalations and service issues, and coordinating internal resources to resolve problems smoothly and effectively.
Kualifikasi
- Bachelor's degree, preferably in Business, Marketing, Communications, or a related field.
- 3-7+ years of experience in Client/Account Management, Sales, Business Development, or a relevant customer-facing role.
- Strong industry knowledge within the F&B, Retail, or Supply Chain Distribution sectors.
- Proficiency with Customer Relationship Management (CRM) software such as Salesforce, HubSpot, or similar tools.
- Exceptional written and verbal communication skills, with an articulate, persuasive, and empathetic communication style.
- Strong interpersonal and networking abilities to build rapport and manage relationships across different organizational levels.
- Highly skilled in negotiation, diplomacy, contract resolution, conflict management, and handling difficult conversations.
- Solid business acumen, including a strong understanding of financial metrics, contract terms, and the complete sales cycle.
- Excellent organizational and time management skills, with the proven ability to manage multiple accounts, deadlines, and priorities simultaneously.
Persyaratan
Pendidikan: 550
Pengalaman: 300