Business Process & Performance Manager
EF EFEKTA English for Adults
Lokasi
Central Jakarta, DKI Jakarta
Tipe kerja
On-site
Gaji
Negotiable
Deskripsi pekerjaan
Key Responsibilities:
- Lead business analysis initiatives to support strategic decision-making, Operational Efficiency and Process Improvement
- Manage cross-functional projects and act as project lead when assigned.
- Lead and optimize the telemarketing team to achieve business targets.
- Develop dashboards, reports, business reviews, and performance analytics, including daily management handling.
- Provide recommendations and insights to management for business growth and operational efficiency.
- Manage and continuously improve CRM and business systems.
- Collaborate with stakeholders across departments to streamline workflows and implement new business strategies.
- Monitor KPIs and ensure continuous improvement across business operations.
- Strategic Planning and Execution
- Evaluate current business operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality
- Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes
- Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
- Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions
- Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution
- Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement
- Act as the main point of contact (PIC) for the technology team in China
Kualifikasi
Minimum Qualifications:
- Bachelor’s or Master’s degree in a relevant field such as Business Administration, Management, Computer Science, Information Systems, or a related discipline
- Minimum of 3-6+ years experience in project management, data analytics, strategy consulting and field operations
- Proficiency in managing daily operations, coordinating between departments, and ensuring efficient resource allocations. Have experience In Team Leadership (telemarketing or customer operations is a plus)
- Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.
- Have a background in leading big-scale, multiple projects and process improvement with tangible result
- Having a working experience in a retail and service (education) industry is a plus
- Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
- Analytical mindset (able to understand the context, find the correlation between topics, and draw the conclusion)
- Problem-solving (able to link the information to solve the problem)
- Experience in creating BRD with the minimum point of the problem statement, the solution to implement, cost and benefit analysis, and impact analysis
Persyaratan
Pendidikan: 550
Pengalaman: 400