Associate Technical Solution Consultant (Beginner / Intermediate)

Deskripsi pekerjaan

Who We Are :

OpenWay Group is a global provider of digital payment software solutions and the developer of the Way4 platform, serving banks, payment processors, fintech companies, telecom operators, and other payment institutions worldwide. Founded in 1995 and headquartered in Belgium, OpenWay supports organizations across more than 100 countries with technology that powers modern digital payment ecosystems.OpenWay expanded its presence into Asia, including Indonesia, in 2005 and has since supported more than 30 financial institutions and banking customers across the region. With a strong focus on advancing the payments industry in Asia, OpenWay works closely with customers to support their payment transformation journeys and digital initiatives.Through local representation and regional support capabilities, OpenWay remains committed to understanding market needs and helping financial institutions accelerate innovation in areas such as digital payments, modernization, and next-generation payment solution.

Job Description:

The role of the pre-sales consultant is to be responsible for providing pre-sales (technical / functional) support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Develop and deliver high quality standard presentations and demonstrations. Present and articulate advanced product features and benefits, product direction and overall WAY4 solutions. Design, validate, and present software solutions to include advanced product concepts, future direction and 3rd party complimentary products.

Purpose: Participate in the ownership of the technical relationship with future and existing clients.

Objective: Successfully promote our solutions to our clients.

Background: Possesses technical expertise in technologies such as Oracle and Unix combined with knowledge of financial payment instruments.

Main responsibility areas :

• Represents the organization in customer-facing communication.
• Support and proactively engages in the sales cycle through answering RFI’s, RFPs, conduct product demonstrations, PoCs and hands-on workshops.
• Confidently present industry and domain focused expertise and convey understanding and professionalism to prospective customers.
• Promote the solution, create and deliver initial high level technical presentations to our customers at all levels within their organization.
• Maintain technical competence by keeping abreast of new products enhancements, product best practices and procedures.
• Demonstrations of the product, both standard and tailored to customers and prospects.
• Able to talk with different audiences, appropriately adjust technical content to meet different audience knowledge and interest, and can juggle meetings with multiple audience levels.
• Take ownership of technical support for tenders bidding
• Draft proposals

Tanggung jawab

• Represents the organization in customer-facing communication.
• Support and proactively engages in the sales cycle through answering RFI’s, RFPs, conduct product demonstrations, PoCs and hands-on workshops.
• Confidently present industry and domain focused expertise and convey understanding and professionalism to prospective customers.
• Promote the solution, create and deliver initial high level technical presentations to our customers at all levels within their organization.
• Maintain technical competence by keeping abreast of new products enhancements, product best practices and procedures.
• Demonstrations of the product, both standard and tailored to customers and prospects.
• Able to talk with different audiences, appropriately adjust technical content to meet different audience knowledge and interest, and can juggle meetings with multiple audience levels.
• Take ownership of technical support for tenders bidding
• Draft proposals

Kualifikasi

• Educated to degree level in IT.
• Preferably with payment industry background.
• Minimum 2 years relevant work experience
• Proficient in Microsoft PowerPoint, Word and Excel
• Very good understanding of Oracle database architecture and technology; knowledge of PL/SQL and Oracle DBA activities is a plus
• Good understanding of UNIX; ability to manage LINUX virtual machines is a plus.

Other Requirement :

• Highly accountable for the tasks assigned and ability to keep promises
• Resourceful and self-sufficient
• Availability to travel: estimate 50%

Behavioral Competencies :

• Team player with great written and oral communication skills in English.
• Results oriented – able to multi-task and meet deadlines and work with others in a demanding, fast-paced environment.
• Delivers informative, well-organized presentations.
• Assists in the facilitation of team and client meetings.
• Displays a positive attitude.
• Demonstrates flexibility in day-to-day work.
• Establishes harmonious working relationships with team members.
• High level of accuracy.
• Ability to communicate at all levels.
• Understands how to communicate difficult/sensitive information tactfully