Account Manager
SG-EDTS
Lokasi
Jakarta Pusat
Tipe kerja
On-site
Gaji
Negotiable
Deskripsi pekerjaan
What You Will Do:
- Manage and grow strategic enterprise accounts to achieve individual revenue, gross margin, and collection targets
- Build trusted relationships with customer decision-makers and become the primary point of contact for assigned accounts
- Identify new business opportunities through upselling, cross-selling, contract renewal, and solution expansion
- Understand customer business challenges and collaborate with Pre-Sales, Solution Architect, and Delivery teams to propose appropriate technology solutions
- Drive the sales cycle for existing customers, from opportunity identification to commercial closure
- Coordinate project delivery with internal teams to ensure customer expectations, project milestones, and SLA commitments are achieved
- Monitor customer satisfaction, proactively manage risks, and resolve escalations to maintain long-term partnerships
- Prepare account plans, sales forecasts, pipeline updates, and quarterly business reviews (QBR)
- Ensure timely invoicing and collection while maintaining healthy account profitability
- Maintain accurate customer, opportunity, and pipeline data in CRM
- Collaborate with Business Development to support account transition and expansion opportunities
- Mentor and provide guidance to Account Managers on account strategy and customer engagement best practices
Tanggung jawab
What You Will Do:
- Manage and grow strategic enterprise accounts to achieve individual revenue, gross margin, and collection targets
- Build trusted relationships with customer decision-makers and become the primary point of contact for assigned accounts
- Identify new business opportunities through upselling, cross-selling, contract renewal, and solution expansion
- Understand customer business challenges and collaborate with Pre-Sales, Solution Architect, and Delivery teams to propose appropriate technology solutions
- Drive the sales cycle for existing customers, from opportunity identification to commercial closure
- Coordinate project delivery with internal teams to ensure customer expectations, project milestones, and SLA commitments are achieved
- Monitor customer satisfaction, proactively manage risks, and resolve escalations to maintain long-term partnerships
- Prepare account plans, sales forecasts, pipeline updates, and quarterly business reviews (QBR)
- Ensure timely invoicing and collection while maintaining healthy account profitability
- Maintain accurate customer, opportunity, and pipeline data in CRM
- Collaborate with Business Development to support account transition and expansion opportunities
- Mentor and provide guidance to Account Managers on account strategy and customer engagement best practices
Kualifikasi
Person We Are Looking For:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
- Minimum 5 years of experience in Account Management, Enterprise Sales, or IT Solution Sales (is a must)
- Experience handling enterprise or strategic accounts with annual contract values exceeding company defined thresholds
- Excellent communication, presentation, negotiation, and stakeholder management skills
- Ability to coordinate with cross-functional teams, including Pre-Sales, Delivery, and Finance
- Existing network within enterprise, government, or financial services sectors is an advantage
- Contract based
Benefit & Fasilitas
competitiveSalarymedicalLeavebonusSystemperiodLeavematernityLeavedentalInsurancewellnessProgramcasualDressCodeteamBuildingfreeMealsprofessionalDevelopment
Keahlian
Account ManagerSales Strategystrong communication skills (written and verbal)negotiation / verbal communication skillPublic speaking and presentation skills